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Business Process Design: Why Better Software Won't Fix Broken Processes
When something isn't working, the instinct is often to blame the system. The ERP is too slow. The CRM isn't flexible enough. The payroll software can't do what we need. The document management system feels clunky. The project management platform doesn't suit the business. So, the search begins for new software. Yet, after months of evaluation, implementation, training, and significant investment, the same frustrations often return. The reports are still inconsistent. Workflow
Erin Wright
Jul 275 min read
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